You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Any shipping promotions offered through ESOTERIC Products are applicable only to orders within the contiguous United States. All other orders are subject to standard shipping rates based on location and carrier rates.
Please note that, barring exceptional circumstances, orders placed after 12pm will not ship until the next business day. Additionally, Saturday deliveries are at the discretion of the carrier and are not guaranteed. Please keep these restrictions in mind when selecting Next Day or 2nd Day delivery services.
- Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
- Once your return is received and inspected by ESOTERIC (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
- For wire transfer payments, all refunds will be issued to store credit.
- You are responsible for all shipping costs associated with getting your order back to our Worthington, OH warehouse, unless otherwise noted.
- If product(s) are not in brand new, unused condition, including packaging, a restocking fee may be applied based upon the condition of the item(s). The restocking fees will be applied and communicated once item(s) have been returned and inspected by ESOTERIC staff.